Citizens in Pakistan can report cybercrime incidents through Police Emergency Helpline 15 following the integration of police emergency call systems with the National Cyber Crime Investigation Agency (NCCIA), according to an announcement reported on October 17, 2026.
NCCIA Director General Syed Ali Nasir Rizvi said emergency call systems operating in different provinces and major cities had been connected with the agency to make cybercrime reporting more accessible.
Under the arrangement, complaints received through Police Helpline 15 that relate to cybercrime will be forwarded to the relevant NCCIA offices for necessary action.
The development is intended to simplify the reporting process and improve coordination between police emergency services and the agency responsible for investigating cybercrime.
Which Cybercrimes Can Be Reported Through Helpline 15?
The reported integration is intended to help people raise complaints involving online fraud, cyber harassment, data theft and other suspected cyber offences through existing police emergency services.
Previously, people seeking to report cybercrime could use the NCCIA’s dedicated complaint channels, including its online portal and cybercrime reporting centres.
The new arrangement adds a route through the police emergency call system, although the exact operational coverage and procedures for every area have not been publicly detailed in the available announcement.
Rizvi described the connection between police emergency systems and the NCCIA as a step towards improving public access to cybercrime reporting and ensuring complaints reach the relevant authorities.
How the New Police-NCCIA System Works
Under the arrangement described by the NCCIA, cybercrime-related complaints received through Police Helpline 15 will be forwarded to the relevant agency zones for further action.
The integration is also intended to strengthen coordination between local police services and specialist cybercrime investigators. It may make it easier for people to report an incident without first identifying the appropriate NCCIA office.
However, forwarding a complaint does not necessarily mean an investigation or legal proceedings will begin immediately. The handling of each case will depend on its details, the information provided and the applicable procedures.
Other Ways to Report Cybercrime in Pakistan
The NCCIA continues to list several dedicated complaint channels on its official website. These include its online complaint portal, the Pakistan Citizen Portal, email and visits to a nearby Cybercrime Reporting Centre.
The agency also lists 1799 as its helpline on its official website. People seeking to submit a formal complaint should check the NCCIA’s official guidance for current procedures and documentation requirements.
Complainants should preserve relevant evidence, such as screenshots, messages, transaction records, account details and other information connected to the incident. They should avoid deleting potentially useful records and should not share passwords or verification codes with anyone claiming to help with a complaint.
What Citizens Should Know
The integration is intended to make cybercrime reporting more accessible by connecting emergency police services with the NCCIA. People can use Police Helpline 15 to report relevant incidents where the integrated service is available.
For formal complaint requirements, updates on a case or guidance about the correct reporting channel, citizens should consult the NCCIA directly. The agency’s official website provides contact details for its offices and information about submitting complaints.
The announcement marks a step towards closer coordination between police emergency services and Pakistan’s specialised cybercrime investigation system. Its practical impact will depend on how consistently complaints are routed and handled across the connected areas.
