The government has taken a major step toward modernizing public services by deciding to shift Pakistan’s passport system to a fully digital model.
The new system will allow citizens to renew passports online and receive them directly at their homes.
The goal of the reform is to reduce long waiting times, cut down repeated visits to passport offices, and make the entire process more convenient for the public.
Online passport renewal from home
Under the new system, citizens will be able to apply for passport renewal through an official mobile application without visiting passport offices for routine steps.
Once the online application process is completed, passports will be delivered directly to applicants’ homes. Officials say this change will make the service faster, simpler, and more user-friendly.
The facility will be available through the government’s official passport mobile application, which will serve as the main platform for digital applications.
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Move toward a zero paper system
As part of this reform, the government plans to gradually phase out manual passport renewal services. Officials said the long-term goal is to create a completely paperless system where all passport services are handled digitally.
This shift is aimed at improving efficiency, reducing administrative delays, and modernizing how passport services are delivered across the country.
Passport services to be integrated with NADRA centres
The government has also approved the establishment of passport service counters at NADRA centres across the country.
This step will allow citizens to access multiple government services in one place, reducing the need to visit separate offices for different documents.
Officials said integrating passport services with NADRA centres will ease pressure on existing passport offices and improve overall service delivery.
Faster services and easier access for citizens
Authorities believe the digital passport system will significantly improve convenience for citizens. By combining online applications, home delivery, and service counters at NADRA centres, people will have more flexible options for completing their documentation.
Officials said the new system will reduce travel costs, shorten processing times, and make public service delivery more efficient.
Government focus on digital governance
The reform is part of a broader effort to strengthen digital governance in Pakistan. Officials say the shift toward online systems reflects the government’s commitment to modernizing public services and reducing bureaucratic delays.
They added that the new passport system will play an important role in making essential services more accessible, efficient, and citizen friendly across the country.
