Twitter has responded with an internal restructuring after a whistleblower accused the company of misleading regulators about insufficient cybersecurity defences and neglect over bots and disinformation accounts.
Twitter will consolidate teams that work on eliminating toxic content and spam bots, according to a staff document obtained by Reuters on Tuesday.
It will combine its health experience team, which is responsible for minimising misinformation and dangerous content, with its service team, which is in charge of assessing profiles that users complain about and removing spam accounts.
Employees, on the other hand, say that the loss of high-profile CEOs and understaffed teams makes it impossible to handle such complicated and long-term challenges.
According to an email sent to workers, the new group would be dubbed “Health Products and Services (HPS).”
Ella Irwin, vice president of product for health and Twitter service, who joined the business in June, will manage the HPS team.
“We need teams to focus on specific problems, working together as one team and no longer operating in silos,” Irwin said in an email to colleagues, adding that the team will “ruthlessly prioritise” its initiatives.
Because the organisation is facing many challenges, the formation of the HPS team becomes even more important.
Peiter Mudge Zatko, a former security head and well-known hacker, has accused the corporation of deceiving federal regulators about its defences against hackers and spam accounts.
Twitter is suing Tesla Inc.’s CEO, Elon Musk, as the world’s richest man attempts to back out of a $44 billion plan to buy the firm, accusing it of withholding information on how it estimates spam accounts.
‘Changes do not take staff departures into account.’
In addition, high-ranking employees such as Kayvon Beykpour and Bruce Falck, who supervised consumer products and revenue, have left the firm in recent months amid the turmoil with Musk.
According to two employees who spoke on the condition of anonymity, teams responsible for decreasing hazardous or poisonous content have been struck hard by staff departures recently.
At least one current employee stated that the reorganisation did not appear to have had a substantial influence on their work.
A former Twitter security employee expressed scepticism that the reshuffling would result in changes because the company’s problems with spam accounts have historically extended deeper than one team can control on its own. He declined to be identified for fear of jeopardising future work possibilities.
Twitter claimed on Tuesday that Zatko’s charges were made to garner attention and do harm to the company and that it stands by its disclosures about spam and bot accounts.
