The AirHelp Score 2025 has ranked the world’s top airlines, evaluating carriers on punctuality, customer satisfaction, and claims processing efficiency.
The annual ranking provides travelers with an authoritative guide to airline reliability and service quality.
This year, Qatar Airways leads the list, while other major carriers from the UAE, UK, Australia, and Europe also performed strongly, reflecting global improvements in aviation standards.
Here is the list of Airlines in the top 10 ranking:
1. Qatar Airways
Qatar Airways has reclaimed its position as the world’s best airline in the AirHelp Score 2025, earning an overall rating of 8.16. The Doha-based carrier scored 9.1 for customer satisfaction, highlighting its premium Qsuites, exceptional service, and efficient handling of passenger needs.
2. Etihad Airways
Abu Dhabi’s Etihad Airways climbed nine positions to take second place with a score of 8.07. The airline was praised for its calm cabin environment, attentive service, and sustainability initiatives, maintaining a reputation for reliability and passenger comfort.
3. Virgin Atlantic
The UK’s Virgin Atlantic rose 27 spots to finish third with an overall score of 8.03. Passengers commended the airline for its friendly cabin crew, high service quality, and modern, mood-lit interiors that enhance the travel experience.
4. Qantas
Australia’s Qantas retained a strong performance, ranking fourth with 7.99. Known for its safety record and long-haul reliability, the airline continues to impress travelers with consistent service and ambitious projects like Project Sunrise, connecting Sydney to New York and London.
5. KM Malta Airlines
KM Malta Airlines made its top-five debut with a score of 7.85, following its rebranding from Air Malta. The carrier was noted for Europe’s best on-time performance (8.7), friendly crew service, and efficient operations across its network.
6. Aeromexico
Aeromexico secured sixth place with a score of 7.84, leading the North American carriers. The airline earned high marks for punctuality (8.4) and customer satisfaction (8.3), offering reliable service with Mexican warmth and hospitality.
7. Saudia
Saudi Arabia’s Saudia jumped 27 positions to seventh place, scoring 7.69 overall. Travelers praised improvements in on-time performance, cabin interiors, and customer service, reflecting the airline’s efforts to enhance its global image.
8. Oman Air
Oman Air, ranking eighth, scored 7.69 and topped the chart for punctuality with 8.8. The carrier received positive feedback for its calm, well-organised flights and high-quality passenger experience.
9. Brussels Airlines
Belgium’s Brussels Airlines, placed ninth with 7.66, continues to deliver reliable customer service and fast claims processing. The airline remains a trusted option for both business and leisure travelers.
10. LOT Polish Airlines
LOT Polish Airlines secured tenth place with a score of 7.65. The airline was recognized for consistent on-time performance (8.3) and a professional in-flight experience, combining efficiency with modern fleet operations.
