The Canteen Stores Department (CSD) has provided support to the Defense Services since 1948. The headquarters of the Pakistani retail company Canteen Stores Department (CSD) is located in Rawalpindi. The Pakistani Ministry of defense oversees it, and with 108 outlets under its current management, it is the second-largest retail chain in the nation behind Utility Stores Corporation. Since its founding in 1913, the Canteen Store Department (CSD), which operates under the Ministry of Defense, has gone through a number of stages. “Convenience, Accessibility, and Reaching Out to Customers” is the theme.
CSD Since independence, the canteen store section has been open to government employees and members of the armed forces. It is currently open to civilians as well (Canteen Stores Department). CSD offers products of high caliber at affordable prices. The largest and most contemporary chain retail industry in Pakistan is provided by CDS as one of the top networks. The majority of the products were bought by consumers directly. The stockpiles were all monitored and maintained by CSD, and they were dispersed based on demand from customers. CSD offers its customers high-quality everyday items around the nation at prices that are lower than those found in the market. These goods are intended for sale to members of the armed services, defense employees, veterans, and their families.
CSD will continue to provide services to the military community while developing a vibrant, efficient, and profitable retail and hire purchase business organization. It also plans to position itself as the best choice for all customers, partners, and employees. Just over 25 years have passed since the first general stores, supermarkets, and mega-malls appeared. Since the advent of these superstores, retailers must now carefully oversee their business operations to ensure that customers don’t have to wait in line for hours on end and that product is always available. Information systems are now more necessary than ever because the majority of retail management tasks can now be automated.
CSD Aim:
Its aim is to help with a strong service network and a sufficient product selection, CSD hopes to reach as many of its clients as possible around the country with high-quality goods and services. CSD With all shopping options available under one roof for its devoted clients, CSD is happy to be serving the country in those operational locations where other merchants can hardly dream. CSD continually prioritizes the well-being of military troops as its main goal.
Mission:
To fulfill the objectives of the military community by providing the newest, highest-quality goods at lower prices throughout Pakistan.
Vision:
In order to best utilize and grow the people, infrastructure, material, and financial resources of the Canteen Stores Department to withstand the dynamics of rising economic realities, we must adopt practical strategies.
Employees working in CSD:
As the recent data available in 2020, there are almost 2141 permanent employees are working in CSD Canteen. The employees are eligible to purchase goods from CSD Canteen. Canteen Stores Department gives their employees their benefits and perks, which include health insurance benefits, transport facilities, work from home policy, education assistance etc.
Employee Attitude:
Employee motivation can be expressed either positively or negatively through their attitude. It can be shown in the workplace toward specific job responsibilities, goods or services, coworkers or management, or the company as a whole. Employee retention may suffer if it is ignored.
All organizations need that the appropriate abilities to manage unfavorable attitudes and encourage favorable ones. Effectively managing the environment and staff may have a good impact on attitudes and increase the success of the business.
Even the smartest and most skilled person may be doomed to substantially subpar performance if they have a lousy attitude toward their profession. Even if they are not the most talented or skilled, employees with a positive attitude of devotion and engagement put up a higher level of effort.
Different Workplace Attitudes:
There are two types of workplace attitudes. These attitudes can influence the employees both in their productivity and the way that employees do their jobs. These attitudes are the following.
• Positive attitude.
• Negative attitude.
Positive Attitudes:
Having a positive work attitude means that you feel and think favorably about your workplace. Since you have a positive outlook on your future in the profession, having a positive work attitude makes you more eager to go to work every day. A Positive attitude brings strength, energy, motivation, and initiative among the employees.
Following are some positive attitudes of employees at the workplace:
• Job Satisfaction.
• Job Involvement:
• Organizational Commitment.
• Organizational Justice
• Employee Engagement.
• Accepting accountability.
• Positive energy:
Job satisfaction:
Job satisfaction is a primary factor in employee attitude. When high job satisfaction is matched with a high organizational commitment, employees are very likely to have a positive work attitude. Most of the CSD employees are satisfied with their job because they having
1. An Environment Where Employees Feel Like A Company Asset
2. CSD providing transparent and honest work environment
3. Good Work Must Be Acknowledged and Rewarded Properly
4. Employees complain will address
5. Customer satisfaction motivates the employees.
• An environment where employees feel like a company asset.
CSD provided an environment where employees feel valued by the business. They give them a warm welcome and let them know you are familiar with them and they are accomplished to their organization. Get them feedback on the guidelines and inquire about any changes they would want to see. Encourage them to develop objectives and, whenever feasible, give them the freedom to make their own decisions.
• CSD provides a transparent and honest work environment.
Make an effort to address your employees’ concerns by learning to listen well. They avoid to making employees feel awkward, and have conversations about work-related issues in social settings rather than while seated formally face-to-face. Be accessible, receptive to fresh perspectives, and open to suggestions for problem-solving.
• Good Work Must Be Acknowledged and Rewarded Properly:
CSD provided monetary bonuses and appreciation, rewarding employees for a job well done also fosters loyalty and goodwill. Additionally, when commending good work, be specific. For example, they simply state “Good Job” and motivate that employee.
Job Involvement:
Job involvement refers to how deeply employees are connected to their profession, how actively they participate in it, and how much they realize, how important their performance is to their self-worth. The level of productivity inside an organization increases with more job involvement. Here, the employees of CSD believe that their work has a meaningful value and improves their sense of self-worth. Internal employee motivation is increased, absenteeism is decreased, turnover is minimized, and the organization as a whole operates more efficiently and productively. Employees who are deeply invested in their work care about and enjoy what they do. A manager should make effort to establish an environment that fosters employee engagement, and job satisfaction and helps to achieve organizational goals.
Organizational Commitment:
To be committed means to give you all. Organizational commitment refers to a high degree of employee devotion to their employer. Here, the employees of CSD identify with the goals of the organization and wish to continue being a member of it. The employee’s strong devotion towards the CSD is reflected in this final attitude that is work-related. Highly devoted and contented staff members yearn to join the organization. Employee commitment is extremely present in the CSD employees because their employees are self-driven, care about the company, give their best efforts, have nearly no turnover and absenteeism, and are genuinely proud of the CSD.
Employee engagement:
Employee engagement is a term that refers to the feeling of commitment and motivation among workers. CSD employees have a positive attitude when they are engaged and satisfied with their work. Their abilities, passions, and aspirations in their particular spheres of employment will develop. This will support their efforts and commitment, maintain a pleasant work attitude, and boost their output.
Organizational justice:
Organizational justice is frequently a significant element in employees’ attitudes in addition to job satisfaction and organizational commitment. In CSD employees have a fair workplace, where everyone is respected equally and has equal access to responsibilities. The employees are taking equal salaries and also have equal career growth opportunities. It usually results in discontent and resentment and they believe that their efforts and output are not fairly compensated, especially in comparison to that of their coworkers. Divisions can develop between coworkers and between coworkers and their bosses, which can lead to a tense environment and prevent constructive teamwork. They believed that promotions are not provided on the bases of favoritism but rather as a just reward for top performance.
Accepting accountability:
In CSD the employee voluntarily “takes responsibility”. They accept responsibilities voluntarily, without being directed to do so by others. This shows the employee to be self-reliant because they do their tasks on their own initiative. Additionally, a worker who possesses this quality will take charge of duties, advance new concepts, develop strategies, and act without feeling pressured by their manager. A part of accepting responsibility is collaborating well with others to complete tasks. The opposite of a “taking responsibility” mentality is assigning blame and offering justifications.
Positive energy:
In CSD most employees are satisfied with their job and they are highly motivated and have “Positive energy”. Positive energy refers to interacting with coworkers in a positive way and making a positive contribution to discussions and team meetings. An employee with positive energy is upbeat, respectful, and kind when interacting with others. In addition, they are friendly and approachable rather than distant and dejected. Working with someone who has positive energy is rewarding. They are a pleasant company and “minimal maintenance.” They invigorate their coworkers and recognize that they have a responsibility to be upbeat.
Negative Attitudes:
A negative work attitude may mean someone is dissatisfied, unhappy, or otherwise antagonistic toward their job. People that behave badly and are easily drawn to everything negative are considered to have a negative attitude. They frequently point out the negative in everything, be it persons, events, or behavior. Every job setting contains a variety of workers with various mindsets.
Following are some negative attitudes of the employees at the workplace.
• Backbiting about the managers or co-workers.
• Highlighting teammates’ errors.
• Do not compliment the good work of others, rather try to pull them down by speaking negatively.
• Avoidant.
Highlighting teammates’ errors:
In CSD a few employees were exaggerating other people’s errors. This is the most prevalent negative attitude in the workplace, and it’s not a very decent attitude. An employee making a mistake at work is fairly common. There are a few persons with bad attitudes who attempt to damage the careers of others by calling attention to their errors. However, refrain from spreading it throughout the office as it will eventually bring them down and make them feel horrible about it.
Do not compliment the good work of others, rather try to pull them down by speaking negatively: There are instances when coworkers may give their best efforts or experience a positive setback for their project. There aren’t many workers anymore who don’t recognize others’ hard work or never pay anyone in the office a compliment. This is one of the greatest bad attitudes that fully destroy a person’s character because it is crucial in the workplace to show coworkers support or appreciation. The worst case scenario is when someone with a bad attitude also disparages a worker who excels at their job.
Backbiting about the managers or co-workers:
In CSD a few employees are backbiters. They Speak negatively of someone who isn’t there is really impolite. This does not imply that you should never criticize somebody at work, but it is exceedingly unprofessional to do so while the person is not present there.
Avoidant:
There are some employees who are avoidant. They have a negative attitude that implies insecurity, frequently regarding one’s intelligence or aptitude. They attempt not to finish things because they don’t want to put themselves in circumstances where they might be judged. Both failure and success worry them; failure because it entails judgment, and success because they will have to continue living up to it.
Managing employee negative attitude:
No matter how amazing your environment is, you will eventually deal with unfavorable employee attitudes. Additionally, since unfavorable feelings spread easily, you should deal with them as soon as possible. Determine the problematic individual, their behavior, and the effect they are having on the workplace, to begin with. Speak with the worker. Make it obvious that negativity won’t be accepted and demonstrate the effects of their attitude. Encourage the employee to adopt a new mentality. Give them a chance to describe their issues, motivate them to come up with a solution, and assist them if necessary.
Conclusion:
Businesses are spending more time and effort teaching their personnel the optimal employee attitude. Making the workplace positive is not the primary responsibility of a manager or team lead. Every single employee has a responsibility to exercise care and restrain their attitude at work. With the right amount of encouragement and appreciation, employees may change their negative attitudes to positive ones. Employees that are happy and engaged are more likely to be positive and productive.
By effectively managing the environment and staff, you may improve employee performance and change their attitudes. Being modest will help the leadership team and encourage daily success. Recognizing others will help you get through challenging circumstances. Celebrating accomplishments may be done in order to motivate the person to be successful in their future undertakings.
Employees may feel proud if they achieve a goal or contribute to the development of a solution. If people keep track of each activity, they can make time for others. Significant workplace concerns may be resolved with the help of privacy suggestions. Conducting an employee attitude survey is one of the best ways to provide positive and useful insights into employees’ growth and development
Recommendations:
Here are some recommendations for improving employee attitudes.
• Increase opportunities for the employees because if there is no pathway for upward mobility in the workplace, this can have a negative impact on employee attitudes.
• Improve the physical work environment because Work environments can also have a direct impact on employees’ attitudes and the atmosphere of the workplace.
• Invest in a health and well-being program for the employees because employees’ health is often directly tied to their attitudes and mindsets.
• Motivate your employee because it will help your organization to achieve its goals and satisfy your employee.
• Providing training sessions to your employees because it will help the employees in career counseling, and similar efforts, these trainings provide employees with long-term support for improving their career prospects, their skills, and so forth.
